Help & support

How can we help?

New to Petloco, or looking for a particular feature? Our guides walk you through everyday tasks with screenshots from the app.

Start with a task

• Add a pet and keep their records
• Set a care routine and reminder
• Invite a caregiver
• Report a lost or found pet
• Manage privacy, notifications and your data

Find help inside the app

Open Profile → Help & support to read the same guides offline or replay the quick walkthrough. Use My support tickets to create a private request and follow replies.

Contact us

For product help, privacy questions, business-claim support, or a safety report that cannot be completed in the app, email maxsinner@gmail.com.

• Use Report on a post, comment, playdate, Relay Request, lost/found report, business, or review.
• Manage notification and privacy choices from Profile.
• Request a data export or account deletion from Profile → Your data.

Safety

Do not send passwords, one-time codes, full payment details, precise home addresses, or unnecessary medical documents by email. For an immediate danger or veterinary emergency, contact the appropriate local authority or a qualified veterinarian.

We aim to acknowledge support requests within a reasonable period. Urgent services are not provided through this mailbox.